_edited.jpg){kind=small}
How to Install Walton Primo GM3 Plus Customer Care File and Solve Common Problems
How to Flash Walton Primo GM3 Plus with Customer Care File
Walton Primo GM3 Plus is a budget-friendly smartphone that offers a decent set of features for its price point. It has a 5.34-inch IPS display, a quad-core MediaTek MT6739 processor, a 13-megapixel rear camera, a 5-megapixel front camera, and a 4000 mAh battery. It runs on Android 8.1 Oreo operating system and supports dual SIM, 4G LTE, Wi-Fi, Bluetooth, GPS, and FM radio.
Walton Primo GM3 Plus Flash File MT6739 8.1.0 Frp Dead Fix Customer Care File
However, like any other smartphone, Walton Primo GM3 Plus may encounter some issues that require flashing or reinstalling the firmware. Flashing is the process of updating or restoring the software on your device using a flash file or ROM. A flash file contains all the necessary components of the operating system, such as the kernel, bootloader, recovery, system, data, cache, etc.
Flashing can help you fix various problems on your Walton Primo GM3 Plus, such as:
Stuck on logo or boot loop
Software errors or bugs
Performance issues or lagging
Forgotten password or pattern lock
FRP lock or Google account verification
Dead boot or hard brick
IMEI null or invalid
Network issues or no service
Virus or malware infection
Customization or modification
To flash your Walton Primo GM3 Plus, you need a flash file that is compatible with your device model and version. You also need some tools and drivers to connect your device to your computer and perform the flashing operation. In this article, we will show you how to download Walton Primo GM3 Plus flash file from an official source, how to flash it using SP Flash Tool, and how to fix some common issues after flashing.
Before we proceed, we want to remind you that flashing is a risky procedure that may void your warranty, damage your device, or cause data loss. Therefore, you should only flash your device if you know what you are doing and if you have a valid reason. You should also backup your important data before flashing, as it will be erased during the process. We are not responsible for any damage or loss that may occur as a result of following this guide. Proceed at your own risk.
How to download Walton Primo GM3 Plus flash file
The first step to flash your Walton Primo GM3 Plus is to download the flash file or firmware that matches your device model and version. You should always use an official flash file or firmware from the manufacturer or a trusted source, as using an unofficial or corrupted file may cause more problems on your device. You should also check the file version and compatibility before downloading it, as flashing a wrong or incompatible file may brick your device.
Fortunately, Walton provides customer care files for its devices, which are tested and verified by the company. Customer care files are flash files that are specially designed to fix common issues on Walton devices, such as FRP lock, dead boot, boot loop, IMEI null, etc. Customer care files are also updated regularly to match the latest software versions and security patches.
To download Walton Primo GM3 Plus flash file or customer care file, you can follow these steps:
Visit the official Walton website at https://www.waltonbd.com/ and click on the "Support" tab.
Select "Software Update" from the drop-down menu and choose your device model from the list.
Click on the "Download" button next to the flash file or customer care file that matches your device version and region.
Enter the password "walton" (without quotes) to start the download. The file size is about 1.5 GB, so it may take some time depending on your internet speed.
Save the file to a convenient location on your computer. The file name should be something like "Walton_Primo_GM3_Plus_MT6739_8.1.0.zip".
After downloading the flash file or customer care file, you need to check its version and compatibility with your device. To do this, you can follow these steps:
Extract the zip file using a tool like WinRAR or 7-Zip. You should see a folder named "Walton_Primo_GM3_Plus_MT6739_8.1.0" with several files inside.
Open the folder and look for a file named "MT6739_Android_scatter.txt". This is the scatter file that contains the information about the partition layout of your device.
Open the scatter file with a text editor like Notepad or WordPad. You should see some lines like this:
# General Setting General Setting - ConfigVersion: V1.1.2 - Platform: MT6739 - Project: k39tv1_64_bsp - Storage: EMMC - BootChannel: MSDC_0 - BlockSize: 0x20000 # PRELOADER - partition_index: SYS0 - partition_name: PRELOADER - file_name: preloader_k39tv1_64_bsp.bin - is_download: true - type: SV5_BL_BIN - linear_start_addr: 0x0 - physical_start_addr: 0x0 - partition_size: 0x40000 - region: EMMC_BOOT_1 - storage: HW_STORAGE_EMMC - boundary_check: true - is_reserved: false - operation_type: BOOTLOADERS - reserve: 0x00 # PGPT - partition_index: SYS1 - partition_name: PGPT - file_name: NONE - is_download: false - type: NORMAL_ROM - linear_start_addr: 0x0 - physical_start_addr: 0x0 - partition_size: 0x80000 - region: EMMC_USER - storage: HW_STORAGE_EMMC - boundary_check: true - is_reserved: false - operation_type: INVISIBLE - reserve: 0x00 # proinfo ...
Compare the scatter file with the one on your device. You can find the scatter file on your device by going to Settings > About Phone > Software Information and tapping on "Build Number" seven times. This will enable Developer Options in Settings. Go to Developer Options and enable USB Debugging. Then connect your device to your computer and open a command prompt window. Type "adb devices" to check if your device is recognized. Then type "adb shell cat /proc/mtd" to see the partition layout of your device. You should see something like this:
dev: size erasesize name mtd0: 00040000 00020000 "preloader" mtd1: 00080000 00020000 "pgpt" mtd2: 000c0000 00020000 "proinfo" mtd3: 00300000 00020000 "nvram" mtd4: 00080000 00020000 "protect1" mtd5: 00080000 00020000 "protect2" mtd6: 00080000 00020000 "seccfg" mtd7: 00080000 00020000 "lk" mtd8: 00080000 00020000 "lk2" mtd9: 00080000 00020000 "boot" mtd10: 00080000 00020000 "recovery" mtd11: 00080000 00020000 "para" mtd12: 00140000 00020000 "logo" mtd13: 00140000 00020000 "expdb" mtd14: 003c0000 00020000 "frp" mtd15: 003c0000 00020000 "nvdata" mtd16: 00800000 00020000 "metadata" mtd17: 00800000 00020000 "oemkeystore" mtd18: 02000000 00020000 "secro" mtd19: 04000000 00020000 "keystore" mtd20: 04000000 00020000 "tee1" mtd21: 04000000 00020000 "tee2" mtd22: 0a800000 00020000 "system" mtd23: 0a800000 00020000 "cache" mtd24: a4c40000 00020000 "userdata"
Make sure that the scatter file and the partition layout have the same number of partitions, names, sizes, and addresses. If they are different, you may have downloaded a wrong or incompatible file. Do not flash it on your device, as it may cause serious damage. Look for another file that matches your device version and region.
After checking the file version and compatibility, you need to extract the file and prepare the tools for flashing. To do this, you can follow these steps:
Create a new folder on your desktop and name it something like "Walton Primo GM3 Plus Flashing".
Copy the extracted folder "Walton_Primo_GM3_Plus_MT6739_8.1.0" to the new folder.
Download the USB driver for Walton Primo GM3 Plus from https://www.waltonbd.com/index.php?route=information/information&information_id=26 and extract it to the new folder.
Download the latest version of SP Flash Tool from https://spflashtool.com/ and extract it to the new folder.
You should now have four folders in your new folder: Walton_Primo_GM3_Plus_MT6739_8.1.0, USB Driver, SP Flash Tool, and SP Flash Tool Driver.
How to flash Walton Primo GM3 Plus with SP Flash Tool
The next step to flash your Walton Primo GM3 Plus is to use SP Flash Tool to load the flash file or customer care file and perform the flashing operation. SP Flash Tool is a software application that allows you to flash firmware on MediaTek devices. It supports various modes and options, such as download only, format all + download, firmware upgrade, memory test, parameter setting, etc.
To flash your Walton Primo GM3 Plus with SP Flash Tool, you need to install the USB driver for your device, backup your data and enable USB debugging, load the scatter file and select the download option, connect your device and start the flashing process, and verify the flashing result and reboot your device. We will explain each step in detail below.
How to install the USB driver for Walton Primo GM3 Plus
The USB driver is a software component that allows your computer to recognize and communicate with your device. Without the USB driver, SP Flash Tool will not be able to detect your device and perform the flashing operation. Therefore, you need to install the USB driver for Walton Primo GM3 Plus before flashing it.
To install the USB driver for Walton Primo GM3 Plus, you can follow these steps:
Open the folder "USB Driver" in your new folder and double-click on the file "InstallDriver.exe". This will launch the installation wizard.
Follow the on-screen instructions to complete the installation. You may need to grant some permissions or restart your computer.
After installing the USB driver, open the folder "SP Flash Tool Driver" in your new folder and double-click on the file "Install.bat". This will install some additional drivers for SP Flash Tool.
Wait for the installation to finish and close the command prompt window.
You have successfully installed the USB driver for Walton Primo GM3 Plus. You can now proceed to the next step.
How to backup your data and enable USB debugging
Before flashing your Walton Primo GM3 Plus, you should backup your important data, such as contacts, messages, photos, videos, documents, etc. Flashing will erase all the data on your device, so you need to have a copy of it in case something goes wrong or you want to restore it later. You can backup your data to your computer, an external storage device, or a cloud service.
To backup your data to your computer, you can follow these steps:
Connect your device to your computer using a USB cable. Make sure your device is turned on and unlocked.
On your device, swipe down from the top of the screen and tap on the notification that says "USB charging this device".
Select "Transfer files" from the options. This will allow your computer to access the files on your device.
On your computer, open the file explorer and look for your device name under "This PC" or "My Computer". Double-click on it to open it.
You should see two folders: Internal storage and SD card. These are the memory locations where your data is stored. You can copy the files from these folders to a folder on your computer or an external storage device.
After copying all the files you want to backup, disconnect your device from your computer and close the file explorer.
To backup your data to a cloud service, you can follow these steps:
On your device, go to Settings > Accounts and sync and sign in with your Google account or any other cloud service account you have.
Select the data types you want to backup, such as contacts, calendar, photos, etc. and enable the sync option for them.
Wait for the sync process to complete. You can check the progress and status in the notification bar.
You can access your backed up data from any other device or computer by signing in with the same account.
After backing up your data, you need to enable USB debugging on your device. USB debugging is a mode that allows your device to communicate with your computer and SP Flash Tool. Without USB debugging, SP Flash Tool will not be able to flash your device.
To enable USB debugging on your Walton Primo GM3 Plus, you can follow these steps:
On your device, go to Settings > About Phone and tap on "Build Number" seven times. This will enable Developer Options in Settings.
Go back to Settings and tap on Developer Options. Scroll down and look for "USB debugging". Turn it on by sliding the switch.
A pop-up window will appear asking you to allow USB debugging. Tap on "OK" to confirm.
You have successfully enabled USB debugging on your Walton Primo GM3 Plus. You can now proceed to the next step.
How to load the scatter file and select the download option
The next step to flash your Walton Primo GM3 Plus is to load the scatter file and select the download option in SP Flash Tool. The scatter file is a text file that contains the information about the partition layout of your device. It tells SP Flash Tool which files to flash and where to flash them. The download option is a mode that allows you to flash only certain partitions of your device without affecting others.
To load the scatter file and select the download option in SP Flash Tool, you can follow these steps:
Open the folder "SP Flash Tool" in your new folder and double-click on the file "flash_tool.exe". This will launch SP Flash Tool.
In SP Flash Tool, click on the "Choose" button under "Scatter-loading File". A file browser window will open.
Navigate to the folder "Walton_Primo_GM3_Plus_MT6739_8.1.0" in your new folder and select the file "MT6739_Android_scatter.txt". Click on "Open" to load it.
SP Flash Tool will automatically load all the files associated with each partition in the scatter file. You should see a list of partitions with check boxes next to them.
If you want to flash all the partitions, leave all the check boxes checked. If you want to flash only certain partitions, uncheck the ones you don't want to flash. For example, if you want to flash only the system partition, uncheck all the other partitions except system.
In SP Flash Tool, click on the drop-down menu under "Download" and select "Download Only". This will set the download option to flash only the checked partitions.
You have successfully loaded the scatter file and selected the download option in SP Flash Tool. You can now proceed to the next step.
How to connect your device and start the flashing process
The final step to flash your Walton Primo GM3 Plus is to connect your device to your computer and start the flashing process in SP Flash Tool. You need to make sure that your device is powered off and has enough battery charge before connecting it. You also need to press a certain key combination on your device to enter the download mode or bootloader mode.
To connect your device and start the flashing process in SP Flash Tool, you can follow these steps:
Make sure that your device is powered off and has at least 50% battery charge. If it is not, charge it for a while and then turn it off.
Connect your device to your computer using a USB cable. Do not turn it on or press any buttons yet.
In SP Flash Tool, click on the "Download" button at the top. This will start the flashing process.
As soon as you see a red bar at the bottom of SP Flash Tool, press and hold the Volume Up and Power buttons on your device simultaneously. This will enter the download mode or bootloader mode on your device.
Release the buttons when you see a green circle with a check mark in SP Flash Tool. This means that the flashing process is completed successfully.
Disconnect your device from your computer and close SP Flash Tool.
How to verify the flashing result and reboot your device
After flashing your Walton Primo GM3 Plus, you need to verify the flashing result and reboot your device. You need to make sure that your device boots up normally and does not show any errors or issues. You also need to check if all the features and functions are working properly on your device.
To verify the flashing result and reboot your device, you can follow these steps:
Press and hold the Power button on your device for a few seconds until it vibrates and turns on.
Wait for the Walton logo and the boot animation to appear on the screen. This may take longer than usual, as your device is setting up the new firmware.
If everything goes well, you should see the welcome screen or the lock screen on your device. Swipe or enter your password or pattern to unlock it.
Go through the initial setup process if prompted. You may need to select your language, region, network, Google account, etc.
Check if all the features and functions are working properly on your device. Test the camera, sound, Wi-Fi, Bluetooth, GPS, etc. If you encounter any problems, try to fix them using the methods in the next section.
You have successfully verified the flashing result and rebooted your device. You can now enjoy using your Walton Primo GM3 Plus with the new firmware.
How to fix common issues after flashing Walton Primo GM3 Plus
Sometimes, after flashing your Walton Primo GM3 Plus, you may face some issues that prevent you from using your device normally. These issues may include FRP lock or Google account verification, dead boot or boot loop, IMEI null or invalid, network issues or no service, etc. These issues are usually caused by flashing a wrong or incompatible file, skipping some steps in the flashing process, or having a corrupted or damaged firmware.
To fix these issues after flashing your Walton Primo GM3 Plus, you need to use some tools and methods that can bypass or repair them. These tools and methods may vary depending on the type and severity of the issue. Some of them may require additional files or drivers to work. Some of them may also be risky or illegal to use, so you should be careful and responsible when using them.
In this section, we will show you how to fix some of the common issues after flashing Walton Primo GM3 Plus using some tools and methods that are widely available online. However, we do not endorse or recommend any of these tools or methods, as we have not tested them ourselves. We are not responsible for any damage or loss that may occur as a result of following this section. Use them at your own risk.
How to bypass FRP lock and Google account verification
FRP lock or Google account verification is a security feature that prevents unauthorized access to your device after a factory reset or flashing. It requires you to enter the Google account and password that was previously linked to your device. If you forget or don't know the Google account and password, you will not be able to access your device.
To bypass FRP lock and Google account verification on your Walton Primo GM3 Plus, you can use a tool called FRP Bypass APK. This is an application that can remove the FRP lock and Google account verification from your device without requiring any Google account and password. It works by exploiting a vulnerability in the Android system that allows you to access the settings menu and add a new Google account.
To use FRP Bypass APK to bypass FRP lock and Google account verification on your Walton Primo GM3 Plus, you can follow these steps:
Download FRP Bypass APK from https://frpbypass.net/ and save it to a USB flash drive or a memory card.
Connect the USB flash drive