top of page

StartingZero Group

Public·29 members

GoToAssist Download Center: Access All GoTo Applications for Remote Support


What is GoToAssist and why do you need it?




GoToAssist is a remote support software that allows you to access and control devices from anywhere. Whether you need to assist your customers, employees, or colleagues with technical issues, GoToAssist can help you provide fast, secure, and reliable support.




gotoassist download



With GoToAssist, you can:


  • Control unattended computers



  • Use annotation tools



  • Control Mac & Windows devices



  • Provide customer-initiated support



  • Transfer files



  • Chat in-session



  • Use integrated service desk module



  • Use integration APIs



GoToAssist is ideal for IT professionals, technicians, MSPs, help desk agents, or anyone who needs to provide remote support. It can help you improve customer satisfaction, reduce costs, increase productivity, and streamline your operations.


How to download and install GoToAssist Expert Desktop Application




The GoToAssist Expert Desktop Application is the main software that you use to host support sessions and connect to your devices. You can download and install it on your Windows computer using one of the following methods:


Install instantly




in your web browser.


  • Enter your name and support key (if provided by your customer or administrator) and click Continue.



  • Click Yes, Grant, or Run to accept the download and launch the GoToAssist Expert Desktop Application.



  • Once the application is launched, you can start or join a support session.



Install via the Web App




  • Log in to your GoToAssist account at .



  • Click on the Settings icon in the left navigation menu.



  • Click on the Download button under the Expert Desktop Application section.



  • Save the GoToAssist_Expert.exe file to your computer and run it.



  • Follow the installation wizard to complete the installation.



  • Once the installation is finished, you can launch the GoToAssist Expert Desktop Application from your desktop or start menu.



How to use GoToAssist to provide remote support




Once you have downloaded and installed the GoToAssist Expert Desktop Application, you can use it to provide remote support to your customers, employees, or colleagues. Here are some of the main features and functions that you can use:


Start a support session




You can start a support session from either the web app or the desktop app. Here are the steps for each method:


From the web app:




  • Log in to your GoToAssist account at .



  • Click on the New Session button in the upper right corner.



  • Type in your customer's name and click Create Session.



  • You will see a session ID and a URL that you can share with your customer via email, phone, chat, or any other method.



  • Your customer can click on the URL or go to and enter the session ID to join the session.



  • You will see a notification when your customer has joined the session, and you can start providing remote support.



From the desktop app:




  • Launch the GoToAssist Expert Desktop Application from your desktop or start menu.



  • If prompted, log in with your GoToAssist credentials.



  • Select New Session from the toolbar.



  • Type in your customer's name and click Create Session.



  • You will see a session ID and a URL that you can share with your customer via email, phone, chat, or any other method.



  • Your customer can click on the URL or go to and enter the session ID to join the session.



  • You will see a notification when your customer has joined the session, and you can start providing remote support.



Control and view remote devices




To control and view remote devices, you need to use the GoToAssist Viewer. The GoToAssist Viewer is a window that shows you what your customer sees on their device, and allows you to control their device with your mouse and keyboard. You can also use various tools and features within the GoToAssist Viewer, such as:


gotoassist download windows


gotoassist download mac


gotoassist download for agents


gotoassist download for customers


gotoassist download and install


gotoassist download link


gotoassist download exe


gotoassist download app


gotoassist download desktop application


gotoassist download fastsupport


gotoassist download free trial


gotoassist download msi


gotoassist download remote support


gotoassist download resolve


gotoassist download center


gotoassist download instructions


gotoassist download latest version


gotoassist download filehippo


gotoassist download cnet


gotoassist download software


gotoassist download setup


gotoassist download without admin rights


gotoassist download from web app


gotoassist download from www.fastsupport.com/download/repDownload


gotoassist download from [2](https://www.goto.com/download)


gotoassist opener download


gotoassist expert desktop application download


gotoassist customer desktop application download


gotoassist customer mobile application download


gotoassist unattended support agent download


gotoassist corporate agent console download


gotoassist corporate customer application download


how to download gotoassist on windows 10


how to download gotoassist on macbook pro


how to download and use gotoassist


how to uninstall and reinstall gotoassist


how to update gotoassist to the latest version


how to troubleshoot gotoassist installation issues


how to run a diagnostic test on your computer before downloading gotoassist


how to contact support for help with downloading or using gotoassist



  • Annotate: You can use annotation tools to draw shapes, lines, arrows, text, or freehand on your customer's screen. This can help you highlight important information, guide your customer through steps, or troubleshoot issues. To use annotation tools, click on the Annotate button in the toolbar of the GoToAssist Viewer, and select the tool you want to use. To clear annotations, click on the Erase All button.



the GoToAssist Viewer, and select the files you want to transfer. You can also drag and drop files from your file explorer to the GoToAssist Viewer.


  • In-Session Chat: You can chat with your customer during the support session. This can help you communicate with your customer, ask questions, provide instructions, or share feedback. To chat with your customer, click on the Chat button in the toolbar of the GoToAssist Viewer, and type your message in the chat box. You can also send emoticons, screenshots, or web links.



  • Diagnostics: You can view diagnostic information about your customer's device, such as system information, processes, services, drivers, event logs, and performance data. This can help you identify and troubleshoot issues, optimize performance, or provide recommendations. To view diagnostic information, click on the Diagnostics button in the toolbar of the GoToAssist Viewer, and select the category you want to view.



  • Screen Sharing: You can share your screen with your customer during the support session. This can help you demonstrate how to use a feature, show an example, or provide training. To share your screen with your customer, click on the Share My Screen button in the toolbar of the GoToAssist Viewer, and select the screen or application you want to share. To stop sharing your screen, click on the Stop Sharing button.




Set up unattended access




Unattended access allows you to access and control devices without requiring your customer's presence or permission. This can help you provide support anytime, anywhere, or perform maintenance tasks remotely. You can set up unattended access on remote devices using one of the following methods:


Using the unattended installer:





  • Download the unattended installer from .



  • Run the installer on the device you want to access unattended.



  • Enter your GoToAssist credentials and click Login.



  • Select a group (if applicable) and a nickname for the device and click Install.



  • The device will be added to your Devices page in your GoToAssist account.




Using the web app:





  • Log in to your GoToAssist account at .



  • Click on the New Session button in the upper right corner.



  • Type in your customer's name and click Create Session.



  • You will see a session ID and a URL that you can share with your customer via email, phone, chat, or any other method.



  • Your customer can click on the URL or go to and enter the session ID to join the session.



  • You will see a notification when your customer has joined the session, and you can start providing remote support.



  • To set up unattended access on your customer's device, click on the Add Device button in the toolbar of the GoToAssist Viewer.



  • Select a group (if applicable) and a nickname for the device and click Add Device.



  • The device will be added to your Devices page in your GoToAssist account.




Record and report support sessions




You can record and report your support sessions using GoToAssist.


About

Welcome to the group! You can connect with other members, ge...
bottom of page